Relationship Manager E-Commerce (90 views)

Andheri (E), Mumbai
January 31, 2017

The role of Relationship Manager

*Find, develop & maintain relations with stakeholders of ecommerce websites.

*Generate more and more sales for the clients by executing promotions in coordination with ecommerce portals.

*Manage multiple sellers across categories and understanding issues/ complaints/ problem areas through outbound calling and email to commerce Websites & sellers

*Resolving seller’s queries and follow-up for same with internal teams to provide solutions/ support functions.

*Keep a close track on work in progress, seller complaints, issue resolution.

*Ensuring revival of sellers within a specified time interval.

*Coordinate with clients to make sure we have up to date inventory data.

*Report on numbers to the management team and the client. Prepare sales report on daily and monthly basis.

Skills Required

*1-3 years of experience in client handling/relationship manager role.

*Great communication skills, both in Hindi and English.

*Great time management and organizational skills.

*A calm demeanor such that you can handle pressure situations.

*Experience in ecommerce is preferred.

*Tracking & recording skills.

*Skills with tools like Excel, Google Docs etc.